Terms & Conditions

• This website is an ordering service of Sri Radha Krishna Sweets ("we", "our shop"). By placing an order you agree to these terms.
• All prices are in Indian Rupees (₹). Prices and availability may change without notice; the price shown at the time of ordering applies.
• An order is confirmed only after we reply on WhatsApp. If an item is unavailable, we will offer a replacement or refund for that item.
• Our sweets are prepared fresh and have a short shelf life. Please consume within the period we advise at delivery/pickup.
• Product photos and tile colours are illustrative. Weight-based items may vary slightly (±5%) from the ordered weight.
• We may refuse or cancel orders in case of pricing errors, unserviceable addresses, or suspected misuse — any amount already paid will be fully refunded.

Delivery & Pickup Policy

• We deliver within our local service area. After you place an order, we confirm the delivery time on WhatsApp — usually same day or next day.
• Delivery is free above the amount shown at checkout; any delivery fee is displayed before you place the order.
• Pickup orders can be collected at the shop counter once we confirm they are ready on WhatsApp.
• Please ensure someone is available at the address. If delivery fails twice due to wrong address / no response, the order may be cancelled (perishables cannot be re-delivered later).

Return, Refund & Cancellation Policy

• Sweets and savouries are perishable food items — returns are not accepted once delivered or picked up, as a matter of food safety.
• We will gladly replace or refund an item if it arrives damaged, spoiled, incorrect, or missing. Report it on WhatsApp +91 76660 56501 within 2 hours of delivery/pickup with a photo of the item and packaging.
• Cancellation: you may cancel free of charge on WhatsApp any time before your order is dispatched (or before preparation starts for large/custom orders). Orders already dispatched cannot be cancelled.
• Refund method & time: prepaid amounts (UPI / online) are refunded to the same account within 5–7 working days. For pay-on-delivery orders, approved refunds are made by UPI.
• Gift boxes and bulk/festival orders confirmed with an advance follow the cancellation window we agree on WhatsApp at the time of booking.

Privacy Policy

• We collect only what is needed to fulfil your order: your name, phone number, delivery address, optional map location, and order notes.
• These details are sent to us through WhatsApp when you place your order, and are used solely to prepare, deliver, and support your order.
• We never sell or share your information with anyone except the delivery person handling your order.
• Payments: we do not see or store your card/UPI credentials. Online payments are processed entirely by your UPI app or our payment gateway; we only receive a payment confirmation.
• Your cart is saved only in your own browser (local storage) — it never leaves your device until you place an order.
• To have your data corrected or deleted, message us on WhatsApp and we will do so.

Contact Us

Sri Radha Krishna Sweets

Shop address: (add your shop address here)

FSSAI Lic. No.: (add your FSSAI license number here)

WhatsApp / Phone: +91 76660 56501

Hours: (add your shop timings here, e.g. 9:00 am – 9:00 pm, all days)